Refund policy

Returns & Refunds

We accept returns for refunds within 30 days of delivery. Returned products must be unlit, unused, and in resalable condition. Please use the original packaging whenever possible and pack your return securely. Candles that have been burned or used are not eligible for return.

Contact us before returning an item so we can provide instructions. Customers are responsible for return shipping unless the item arrived damaged. Refunds are processed after the returned items have been received and inspected. Original shipping charges are not refundable, except where required by law.

Damaged Items

If your order arrives damaged, email thebrightonflame@gmail.com within 48 hours of delivery. Include your order number and clear photographs of the damaged item and its packaging, if safe to take them. Once we verify the damage, we will arrange a replacement. Do not burn a candle in a cracked or broken vessel or mail broken glass back without instructions. This reporting window does not limit rights provided by applicable law.

Lost Packages

If tracking shows delivery but you cannot find your package, please contact us with your order number and tracking information. We will help you investigate. At our discretion, we may offer one replacement shipment as a courtesy; a courtesy replacement is not guaranteed. This does not affect any rights you may have under applicable law.